Privacy Policy

Last updated: January 2024

1. Introduction

witty-glade is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address)
• Service preferences and booking requirements
• Communications you send to us
• Feedback and survey responses

We also collect certain information automatically when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process and respond to your enquiries and booking requests
• Provide, maintain, and improve our services
• Communicate with you about reservations and service updates
• Analyse website usage to enhance user experience
• Comply with legal obligations and protect our rights

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract when processing data for service delivery
• Legitimate interests in operating and improving our business
• Compliance with legal obligations
• Your consent, where specifically requested

5. Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist in operating our business
• Professional advisers such as lawyers and accountants
• Law enforcement or regulatory bodies when required by law

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Enquiry data is typically retained for 24 months following your last interaction with us.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

witty-glade
47 Belgravia Court
London SW1W 8NP
United Kingdom

Email: [email protected]